Cancellation by Players
Full Refund: Players are eligible for a full refund if they cancel their booking at least 14 days prior to the scheduled event date.
No Refund: Cancellations made less than 14 days before the event will not be eligible for a refund.
Important Notice: Set11 Ltd. is not responsible for any additional costs incurred by the customer, such as travel, accommodation, or other related expenses. We strongly recommend that you consider this when making your booking and travel arrangements.
Cancellation by Hosts
Alternate Time or Full Refund: If the host needs to cancel a booking, they will offer either an alternate time for the event or provide a full refund of the booking amount.
This policy is designed to protect both the players and the hosts, ensuring fairness and clarity for all parties involved.